PATIENT EDUCATION

Admitting:

Fillmore County Hospital is dedicated to making your admitting process positive and quick. This webpage will help you prepare for your visit.

1. On the day of your admission, you'll come directly to the Information Desk, located right next to the waiting area, where you will be directed into an available registration office.
2. While in the private registration office, you will be asked to verify your name, date of birth, address and an emergency contact. You will also be asked to provide all insurance cards and a valid driver's license/photo ID. Receiving this information allows us to keep our patients, visitors, staff and facility safe. Correct information will allow us to bill your insurance directly for you. Any deductibles and co-pays will be collected at this time or prior to discharge. We accept all major credit cards, checks, debit cards and cash. You may wish to contact your insurance provider to determine whether you have a deductible or co-pay amount and how much it will be.
3. After all information is collected and entered into your electronic medical record, you will be asked to smile ? for our camera. This photo will be a part of your medical record. You will also receive an identification bracelet to wear during your stay.
4. Once that is complete, you will be asked to sign, electronically, a consent form for hospital admission and medical treatment and a financial form, which among other things allows us to bill your insurance carrier directly. The parent, legal guardian or person named as Power of Attorney must be present to sign consent forms if patient is a minor or disabled. Please present a current copy of your Advanced Directive if you have one.
5. After you have been admitted, you will be escorted to the correct department. The department will be provided with your information, so they may confirm information if needed.

If you have any questions during the registration process, please do not hesitate to ask any hospital representative. All steps are carefully made by our representatives to ensure your stay is positive.

When you come to the hospital for an overnight stay, we ask that you be sure to bring the following:

    - A list of medications you take and the amount you take daily of each. Please do not bring your medications with you.
    - Glasses, hearing aids, dentures, toiletries (shampoo, toothbrush, etc.), robe, slippers, etc.
    - Insurance information and an emergency telephone number
    - Valid driver's license or a photo ID
    - A copy of your advanced directives
    - For maternity patients: your labor bag and baby's clothing and car seat (you will need these for the day you go home)
    - Please do not bring any valuables

After front lobby hours, please enter through the Emergency Room entrance located to the right of the main entrance. Either a Registration representative or a nurse will be there to assist you.

Billing

The Patient Accounts Department at Fillmore County Hospital is responsible for assisting with patient billing questions and concerns, requests for itemized invoices, account balance questions, budget plan arrangements, and requests for financial aid.

The Patient Accounts Department will help you arrange to pay for your Fillmore County Hospital care and will answer any questions you have.

Important Information About My Bill



Why am I receiving more than one bill?

Your healthcare team will often send various lab, radiology and pathology reports (pap smears, biopsies, etc.) to other medical companies for testing and review. Because of this, you may get bills from facilities other than Fillmore County Hospital after receiving health care*. In some cases you will get more than one bill.
*If you have seen one of the doctors in our outpatient clinic, you will also receive a separate bill from their office. For questions about their bill, please contact their office at the phone number shown on their statement.

What is the bill process?

Fillmore County Hospital bills are mailed on the 15th of each month and payment is due before the date listed on the front of the statement (30 days from statement date). In the event that your account becomes past due, an interest charge of 1% per month (12% per year) will be added to your balance. You will receive a first notice reminding you of your past due balance and allowing you 10 days to pay in full or make payment arrangements.

Your account will be credited within 48 hours after we receive your payment. Unless you indicate otherwise, your payment will be applied to the oldest balance on your account.

Bills are addressed and sent to the patient receiving care or an assigned guarantor (a financially responsible adult over the age of 18). We commonly do family billing and will send all family bills to the assigned guarantor. If you prefer to receive all your bills directly, please contact our Patient Accounts Office.

Important Information About My Insurance

Fillmore County Hospital is committed to working with you, your physician, and your insurance company to make sure that you have full access to services.

Current Insurance Information:
We participate with most major insurance carriers and will submit a claim to them as long as you have provided us with your current insurance information. Certain medical treatment must be pre-certified by your health insurance company in advance of treatment. "Pre-Certification of Treatment" is the process whereby you, the insured individual, obtain prior verbal or written authorization from the insurance company for hospital services. Please let us know if you need help with the pre-certification process or if your insurance company requires information from us.

If you or your family members have health insurance:
Please let us know any changes to your insurance/Medicaid as soon as possible. You will be required to pay your insurance/Medicaid co-payment when you check in for your appointment. Payment can be made by cash, check or credit card. After insurance has paid on your account, you will receive a statement for the remaining balance.

Should there be any problems with an insurance claim, please call your insurance carrier first. If you require further assistance, please call Patient Accounts at 402-759-3167.

If you or your family members do not have health insurance:
All uninsured/self-pay patients will be sent an itemized bill within a couple of days of treatment.

For all Fillmore County Hospital Patients:
If you choose to receive a service that is not medically necessary or one that your insurance does not cover, call Patient Accounts prior to the date of service to make payment arrangements. If you have insurance and are unsure if your services will be covered, please call your insurance carrier prior to your appointment. This number can usually be found on the back of your insurance card.

You will receive a bill after your appointment for charges that your insurance company did not pay or you still owe. If you have any questions or concerns about your bill, please call Patient Accounts.

What solutions are available if I cannot pay for my health services?

If for any reason you are unable to pay for your health services, please contact Patient Accounts to discuss all possible options.

If we do not hear from you and payment is not received, notices may be mailed to you.

Failing to communicate or make payment arrangements may have adverse effects on your credit report.

Important Information About Worker's Compensation and Motor Vehicle Accidents

We will submit worker's compensation claims. Statements for motor vehicle accidents will be mailed to you directly. It is your responsibility to submit the claim to the insurance carrier who is responsible for payment.

In the event that any claim is denied, unsettled, or unpaid within 60 days, we will file a personal health insurance claim for you as long as you have provided us with your personal health insurance information. If it becomes a legal matter, it will be your responsibility for payment.

What are my payment options?

Fillmore County Hospital accepts cash, check, or credit cards (MasterCard or Visa) for payment by mail, in person or online billpay by clicking here.

Budget plans are available and financial counselors can meet with you to determine the best way to make payments.

Pre-approved bank loans are available through Cornerstone Bank. Please talk with Patient Accounts about signing up for payments as low as $35.00 per month.

Fillmore County Hospital may be able to offer financial assistance to patients who are unable to pay their bills. Please talk with Patient Accounts to see if you qualify.

Discharge Planning

Many times care may still be necessary after a patient is released. The transition back into a normal, but now slightly different, routine can be difficult for both the patient and their loved ones. We employ a full time discharge planner/social service RN just for this reason. She is here to assist with patient referrals from other hospitals and facilities, focuses on quality of life during patient's hospital stay, and coordinates options for a safe discharge and transition to home or alternate placement. Being your partner in continued quality healthcare for you and your family, she will decrease any worries your may have when returning home. Please do not hesitate to call Sondra Myers at 402-759-3167 ext 260 with any questions or information you may need.

Visitation Policy

Fillmore County Hospital encourages visitors of all ages to be with patients when the patient can benefit. Fillmore County Hospital believes family involvement in patient care promotes optimum healing. Visitors may remain as long as their behaviors are respectful and conducive to a healing environment.

All patients have a right to choose who may visit them during their inpatient stay, regardless of whether the visitor is a family member, a spouse, a domestic partner (including a same-sex domestic partner) or other type of visitor, as well as their right to withdraw such consent to visitation at any time. Visitation privileges will not be denied on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, or disability. It is recommended that all visitors shall be clean and have washed their hands prior to a visit. Children shall not be permitted to run in hallways, be loud or aggressive while visiting. Children under the age of 14 years must be accompanied by an adult and have adult supervision while visiting hospital patients. Only a limited number of visitors/children shall be in a patient's room at one time. The charge nurse may consider extenuating circumstances. The charge nurse shall make necessary decisions on a case by case basis as to the patient's condition, children visitors, etc. The charge nurse shall be authorized to, at any time, ask visitors to leave, limit visitors, and control the environment.

Physician orders regarding visitors shall not be necessary unless circumstances are such that the charge nurse is not comfortable making the decision. For example: reverse isolation cases or a critically ill patient where the charge nurse might think it best for no visitors.

In no case will small children be permitted to enter a patient's room who is in isolation for an infectious disease. In cases of reverse isolation, permission to let children enter would require a physician's order.

Charge nurses shall use door signs to control and limit visitors.

Visitors may visit hospital patients during daytime and evening hours. When hospital doors are locked, visitors will be asked to leave. This may be waived in extenuating circumstances, for example, imminent death or someone who may be staying with a patient at night.

Persons with known infectious disease shall not be permitted to be visitors in the hospital.

The need for the hospital to restrict visitation in medically appropriate circumstances may be ordered by the physician.

Labor & Delivery Visitation Policy

1. Visitors will be instructed on policy.
2. Visitors will be limited to 2 during delivery and have signed a Consent to Witness Birth.
3. Visitors will leave room if asked to do so by Fillmore County Hospital staff.
4. Visitors will keep required distance from delivery table as instructed by staff.
5. Any visitor under the age of 14 must be accompanied by an adult.
6. Visitors must wait in designated waiting areas and not in the hallway.

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