The Patient Accounts Department at Fillmore County Hospital is responsible for assisting with patient billing questions and concerns, requests for itemized invoices, account balance questions, budget plan arrangements, and requests for financial aid.
The Patient Accounts Department will help you arrange to pay for your Fillmore County Hospital care and will answer any questions you have.
Important Information About My Bill
Why am I receiving more than one bill?Your healthcare team will often send various lab, radiology and pathology reports (pap smears, biopsies, etc.) to other medical companies for testing and review. Because of this, you may get bills from facilities other than Fillmore County Hospital after receiving health care*. In some cases you will get more than one bill.
*If you have seen one of the doctors in our outpatient clinic, you will also receive a separate bill from their office. For questions about their bill, please contact their office at the phone number shown on their statement.
What is the bill process?Fillmore County Hospital bills are mailed on the 15th of each month and payment is due before the date listed on the front of the statement (30 days from statement date). In the event that your account becomes past due, an interest charge of 1% per month (12% per year) will be added to your balance. You will receive a first notice reminding you of your past due balance and allowing you 10 days to pay in full or make payment arrangements.
Your account will be credited within 48 hours after we receive your payment. Unless you indicate otherwise, your payment will be applied to the oldest balance on your account.
Bills are addressed and sent to the patient receiving care or an assigned guarantor (a financially responsible adult over the age of 18). We commonly do family billing and will send all family bills to the assigned guarantor. If you prefer to receive all your bills directly, please contact our Patient Accounts Office.
Important Information About My Insurance
Fillmore County Hospital is committed to working with you, your physician, and your insurance company to make sure that you have full access to services.
Current Insurance Information:We participate with most major insurance carriers and will submit a claim to them as long as you have provided us with your current insurance information. Certain medical treatment must be pre-certified by your health insurance company in advance of treatment. "Pre-Certification of Treatment" is the process whereby you, the insured individual, obtain prior verbal or written authorization from the insurance company for hospital services. Please let us know if you need help with the pre-certification process or if your insurance company requires information from us.
If you or your family members have health insurance:Please let us know any changes to your insurance/Medicaid as soon as possible. You will be required to pay your insurance/Medicaid co-payment when you check in for your appointment. Payment can be made by cash, check or credit card. After insurance has paid on your account, you will receive a statement for the remaining balance.
Should there be any problems with an insurance claim, please call your insurance carrier first. If you require further assistance, please call Patient Accounts at 402-759-3167.
If you or your family members do not have health insurance:All uninsured/self-pay patients will be sent an itemized bill within a couple of days of treatment.
For all Fillmore County Hospital Patients:If you choose to receive a service that is not medically necessary or one that your insurance does not cover, call Patient Accounts prior to the date of service to make payment arrangements. If you have insurance and are unsure if your services will be covered, please call your insurance carrier prior to your appointment. This number can usually be found on the back of your insurance card.
You will receive a bill after your appointment for charges that your insurance company did not pay or you still owe. If you have any questions or concerns about your bill, please call Patient Accounts.
What solutions are available if I cannot pay for my health services?If for any reason you are unable to pay for your health services, please contact Patient Accounts to discuss all possible options.
If we do not hear from you and payment is not received, notices may be mailed to you.
Failing to communicate or make payment arrangements may have adverse effects on your credit report.
Important Information About Worker's Compensation and Motor Vehicle AccidentsWe will submit worker's compensation claims. Statements for motor vehicle accidents will be mailed to you directly. It is your responsibility to submit the claim to the insurance carrier who is responsible for payment.
In the event that any claim is denied, unsettled, or unpaid within 60 days, we will file a personal health insurance claim for you as long as you have provided us with your personal health insurance information. If it becomes a legal matter, it will be your responsibility for payment.
What are my payment options?Fillmore County Hospital accepts cash, check, or credit cards (MasterCard or Visa) for payment by mail, in person or online billpay by clicking here.
Budget plans are available and financial counselors can meet with you to determine the best way to make payments.
Pre-approved bank loans are available through Cornerstone Bank. Please talk with Patient Accounts about signing up for payments as low as $35.00 per month.
Fillmore County Hospital may be able to offer financial assistance to patients who are unable to pay their bills. Please talk with Patient Accounts to see if you qualify.